Support
F.A.Q. and License key lookup
Frequently Asked Questions
Minor Update
Occasionally we will update a product to fix a problem or we
will add a new feature. For all minor releases - you can simply download the latest
version of your software, uninstall the existing copy and then install the new
version. You should not need to reenter the unlock key and there is no cost for the
update.
Major Update
Sketchman Studio may charge an upgrade fee for major upgrades.
Once you've paid the upgrade fee you are entitled to free minor upgrades for that
release stream. For example, if you pay the upgrade fee for ProfExam Simulator 6.0
(from ProfExam Simulator 5.x), you will be entitled to all minor upgrades in the 4.x
release stream.
To uninstall your trial version on a Windows device, close any open Adobe software on your computer, open the Windows Control Panel and double-click Programs and Features. Click on ProfExam (Suite or Simulator), and select "Uninstall" from the menu.
We do not provide any practice exams directly. Many exams, however, are available on the Internet. For example, try searching for a term such as "exam files vcex".
Submit a Support Ticket
If you have any questions, issues with our product, need to recover a key, or want to suggest an idea, we recommend creating a support ticket.
Create a Ticket