Support

F.A.Q. and License key lookup

Frequently Asked Questions

Download link applications like "ProfExam Suite for Windows" and "ProfExam Simulator for Windows" are available here:

ProfExam is licensed by named users. Each user will need their own individual license.

Minor Update
Occasionally we will update a product to fix a problem or we will add a new feature. For all minor releases - you can simply download the latest version of your software, uninstall the existing copy and then install the new version. You should not need to reenter the unlock key and there is no cost for the update.

Major Update
Sketchman Studio may charge an upgrade fee for major upgrades. Once you've paid the upgrade fee you are entitled to free minor upgrades for that release stream. For example, if you pay the upgrade fee for ProfExam Simulator 6.0 (from ProfExam Simulator 5.x), you will be entitled to all minor upgrades in the 4.x release stream.

Yes. As you add more licenses to your cart, you'll see that the cost per license decreases.

Internet connection is mandatory to perform activation of software.

By default ProfExam Simulator can run on 2 different computers. However you can purchase additional licenses and run it on up-to 10 computers.

We do not provide any practice exams directly. Many exams, however, are available on the Internet. For example, try searching for a term such as "exam files vcex".

In the demo version you will be able to access only first 10 questions from exam.

To uninstall your trial version on a Windows device, close any open Adobe software on your computer, open the Windows Control Panel and double-click Programs and Features. Click on ProfExam (Suite or Simulator), and select "Uninstall" from the menu.

We do not provide any practice exams directly. Many exams, however, are available on the Internet. For example, try searching for a term such as "exam files vcex".

License key lookup

I lost my registration key to the program and cannot activate it. How do I find or recover the key?

Enter your e-mail address and then click Find my keys. If we have valid registration keys (to any of the products) matching your e-mail address, we will e-mail them immediately to your address.

We'll never share your email with anyone else.