Support

Frequently Asked Questions

  • How do I download the software after my purchase?

    Download link applications like "ProfExam Suite for Windows" and "ProfExam Simulator for Windows" are available here:

  • How many licenses do I need?

    ProfExam is licensed by named users. Each user will need their own individual license.

  • I purchased a license of ProfExam for the Windows or for Mac OS X. Will this license also work for other platforms?

    Each of our Windows products requires a separate license. Each version of ProfExam Simulator for Mac OS X is sold through an independent app store, none of which have the functionality to transfer your license to another app store.

  • Will I receive updates to products that I have already purchased?

    Minor Update
    Occasionally we will update a product to fix a problem or we will add a new feature. For all minor releases - you can simply download the latest version of your software, uninstall the existing copy and then install the new version. You should not need to reenter the unlock key and there is no cost for the update.

    Major Update
    Sketchman Studio may charge an upgrade fee for major upgrades. Once you've paid the upgrade fee you are entitled to free minor upgrades for that release stream. For example, if you pay the upgrade fee for ProfExam Simulator 6.0 (from ProfExam Simulator 5.x), you will be entitled to all minor upgrades in the 4.x release stream.

  • Do you offer volume discounts?

    Yes. As you add more licenses to your cart, you'll see that the cost per license decreases.

  • I have no Internet connection, or my Internet connection uses a proxy server. How can I activate my software?

    Internet connection is mandatory to perform activation of software.

  • How many computers can I run ProfExam Simulator on?

    By default ProfExam Simulator can run on 2 different computers. However you can purchase additional licenses and run it on up-to 10 computers.

  • What are the limits of the demo version?

    In the demo version you will be able to access only first 10 questions from exam.

  • How do I uninstall demo version of software?

    Windows: To uninstall your trial version on a Windows device, close any open Adobe software on your computer, open the Windows Control Panel and double-click Programs and Features. Click on ProfExam (Suite or Simulator), and select "Uninstall" from the menu.

    Mac OS: To remove the demo version on a Mac: open a Finder window, clicking "Applications" in the sidebar, Control-clicking or right-clicking the application's icon, and selecting "Move to Trash".

  • Where can I find exams?

    We do not provide any practice exams directly. Many exams, however, are available on the Internet. For example, try searching for a term such as "exam files vcex".